old Town Trolley Tours quiz challenge

Meet Tracey Patruzo, Old Town Trolley Tours of Boston

April 20th, 2015
Tracey Patruzo

Tracey Patruzo

Well, even after 25+ years of executive administrative and office management experience, I didn’t find it easy; so I thought I’d do it a bit differently (the story of my life).  Below are 15 although random, key points I thought I’d note about me, along with my answers to five questions asked by human resources.
• I’m an only child.  My mother and father were (and will always be) the most
important people in my life.  I know how lucky I am to have had them.
• I LOVE animals. I could never imagine myself not having a pet.
• Sometimes I wish I had children… so I go visit friends and family WITH children…
and at some point during the chaos of being AROUND children, I get over it.
• I hate to fly, but I do it because I love going far away for vacations.
• My favorite color is purple.
• My favorite fast food is cheese pizza (is that fast food?).
• I never miss an opportunity to take a nap.  Especially on rainy weekends.
• I truly believe that everything happens for a reason.
• I miss my grandparents.
• I can’t go to the movies without getting popcorn (without butter).
• I’m not afraid to tell you what I really think – usually whether you ask or not.
I’m not sure if that’s a good thing, but it’s true.
• I always root for the underdog and will do anything I can to help him/her/them out.
• I can still remember when the wicked witch in The Wizard of Oz really did scare me.
• I think laughing every day is extremely important.
• As far as things that I can control at this stage in my life – I have no regrets.

Q |  Which talent would you most like to have?
A |  I always wished I had learned to play piano.
Q |  What do you consider your greatest achievement?
A |  Being a 13-year Breast Cancer Survivor.  That diagnosis and lengthy treatment
regimen taught me more about myself and those around me than I ever imagined
possible. As strange as it may sound, I feel like one of the lucky ones in life and I
am proud of the person I have become because of the experience.
Q |  What is your favorite occupation?
A |  Talk show host… but the market is tough!
Q | What do you most value in your friends?
A | Honesty, integrity and loyalty.  Sense of humor goes without saying.
Q | What three things will you always find in my refrigerator?
A |  Bottled water, eggs and half and half.

Natalie Watkins, Old Town Trolley Tours of Boston #1 eTicket Vendor!

April 20th, 2015
Natalie Watkins

Natalie Watkins

Meet  Natalie Watkins, Old Town Trolley Tours of Boston #1 eTicket vendor in sales for 2014!   Natalie worked in PR before starting her career with Starwood Hotels, first as the private dining coordinator at the W Hotel, then moving over to the Westin Copley Place Hotel as a concierge in 2010.  While she didn’t even know what a concierge did when she took the position.  She has come to embrace the job and takes great pride in helping her guests navigate around the culture, the streets, and the subway of Boston.  What Natalie most loves about her job is that she gets to meet and interact with families and business people from all over the world that she would never have met had she not become a concierge at one of the largest and busiest hotels in Boston.

Natalie is Boston born and bred.  As the sociable person that she is, she likes to take care of her guests, advising them about the ever changing happenings in the city and help them have a good time away from home.  One way she does this is by sending her guests sightseeing with Old Town Trolley Tours and to other area attractions that are available on the Trusted Tours & Attractions vendor website.  What she likes about Old Town Trolley Tours is that “it is a quality tour”, a good value, it’s affordable to her guests.  She has never received a complaint about the service and it makes the Westin Copley Place Hotel look good.  She has taken the Old Town Trolley Tour twice and, even as a local, Natalie said she has learned something about her native city each time. Now that is a compliment!

We would like to thank the entire concierge team at the Westin Copley Place Hotel, Jen Morotto, Dennis Sawyer, Frank Gallagher, Marise Rice, Lori Coyle, Regina Rossi, as well as Natalie Watkins, for all they do to promote Boston, and Old Town Trolley Tours, to their guests.   It is a joy to work with them.

Sharing the Island withe Celebrity Constellation

April 16th, 2015
FAM tour with the sales staff of the Constellation.

FAM tour with the sales staff of the Constellation.

Andy Kirby and Kevin Delahanty recently hosted the sales crew from the Celebrity Constellation on a FAM tour of Key West.   We are trying to rotate sales reps to further our training efforts. Some of the new tours we are working on are a Rum and Cigar Tour, Art Gallery Tour and Beach Shuttle.

Sugar Muffin

April 15th, 2015

We love our pets here at Old Town Trolley Tours of Key West. It comes as no surprise that many of CASTmembers share Ernest Hemingway’s love of cats.  Our Operations Manager, Dave Galvin and his wife are the proud owner of this handsome devil, Sugar Muffin, who is 11.

Sugar Muffin

Sugar Muffin

Trolley Driver with Hidden Talents

April 10th, 2015

Jack “Curry” Houston, an Old Town Trolley driver, is also an accomplished artist.  Curry had an Art showing at the Stone Soup Gallery on October 16th.  Several CASTmembers came out to support Curry and browse his wonderful paintings.

Stone Soup Gallery Opening

Stone Soup Gallery Opening

Old Town Trolley Tours of St. Augustine’s Photo Shoot

April 6th, 2015

Historic Tours of America’s Marketing Department, Monica Munoz and Tania Alpizar joined forces with Aslyn Baringer and John Penney of Blackdog Advertising to re-shoot new photographs of the St. Augustine operations.  They spent three days (and two nights) capturing the beauty of America’s Oldest City.  Be on the lookout for new pictures in upcoming advertising.  Good Job Team!

Aslyn Baringer, John Penney, Monica Munoz and Tania Alpizar in St. Augustine following a day of busy photo shooting.

Aslyn Baringer, John Penney, Monica Munoz and Tania Alpizar in St. Augustine following a day of busy photo shooting.

St. Augustine’s Snazzy New Van

April 6th, 2015
Old Town Trolley Tours of St. Augustine Guest van

Old Town Trolley Tours of St. Augustine Guest van

The folks are pretty proud of their new  guest van featuring our tours and attractions in St. Augustine.   The van is used
to shuttle the guests from the new US1 Welcome Center to Old Town St. Augustine.

“I sense something, a presence I’ve not felt since…the Easter Bunny”

April 5th, 2015
Old Town Trolley Tours of St. Augustine GM, Dave Chatterton, and Darth "Bunny" Vader

Old Town Trolley Tours of St. Augustine GM, Dave Chatterton, and Darth “Bunny” Vader






“I’ve been waiting for you, Easter Bunny. We meet again at last. The circle is now complete. When I left you I was but the learner. Now I am the master.”

-Darth Vader

Sarah Tourtellotte, Concierge Sheraton Boston

April 2nd, 2015
Sarah Tourtellotte

Sarah Tourtellotte

The sales team at Old Town Trolley Tours of Boston extends beyond our own CASTmembers. We have wonderful team of concierge and front desk personel that help share our tour with their guests.

Sarah Tourtellotte is a concierge at the Sheraton Boston Hotel. She grew up in Oxford, Massachusetts, a town about one hour west of Boston. Sarah attended Becker College in Worcester, MA where she majored in Business Administration and Hospitality and Tourism. During college, Sarah participated in the Disney College Program and worked at the front desk of a hotel in Florida for eight months. It was then that she realized she wanted her career to involve working in a hotel.
Sarah moved back to Florida after graduating college. She missed the year round warm weather and moreover, she wanted to continue her career in a resort/vacation setting. Sarah got a job at the Innisbrook Golf Resort near Tampa and worked there for 3 years. In 2011, Sarah moved back to Massachusetts to be closer to friends and family. She got hired for a concierge position at the Charles Hotel in Cambridge. The Charles is a small boutique hotel. After one and a half years, Sarah wanted to be at a bigger property in downtown Boston and ended up at the biggest one in the city – the Sheraton Boston. She’s been there for about one and half years. Sarah enjoys her job very much. She gets to meet people from all over the world and learn about their cultures and customs and to share the city she’s proud of with everyone who comes to her desk. She very much enjoys recommending local attractions, things to do, festivals, and sightseeing options. Sarah loves recommending Old Town Trolley Tours of Boston because it shows off so many of the fun things to do and the drivers have fun facts about the history of the city.

In her free time, Sarah enjoys going out to dinner and trying new restaurants with her boyfriend of one and half years, who works in the restaurant industry. She also enjoys scrapbooking and hanging out in the Boston Common area and especially likes being by the water and any activities involving being on the water. She likes ice skating at frog pond, riding the swan boats, taking the ferry to Provincetown, and going on harbor cruises. She also enjoys travelling out of state. Some of her favorite destinations are Vegas, Puerto Rico, and Tampa. Thank you Sarah, for all you do to promote Old Town Trolley Tours of Boston.


Meet Phil Lambert, Safety Officer, Old Town Trolley Tours of Key West

March 30th, 2015
Phil Lambert

Phil Lambert


I was born and raised in Miami Florida and spent many family vacations in Key West and often said I would love to live here. After raising five children and being in the restaurant business for 30 years I was offered a position with Margaritaville in Key West. My wife and I sold everything, packed up the dog and off to Key West we went. After two years in Key West, Margaritaville transferred me to Cincinnati to open a new location.

We spent a year in Ohio and we knew that our hearts were still in Key West. My wife asked me what I wanted to do and I told her I wanted to go back to Key West and drive the Conch Tour Train. She thought I was crazy. Within a month we sold everything again, packed up the dog and came back to Key West. My wife got her old job back, we got our old apartment back, and I landed a job driving the Conch Tour Train!

Q | What three things will you always find in my refrigerator?

A | Land O Lakes real butter, Arizona Green Tea with Ginseng, Heinz Real Tomato Ketchup

Q | What is your favorite vacation spot?   

A | Vegas

Q | What do you most value in your friends?

A | Loyalty and integrity

Q | If you could choose one reality TV show to be on, what would it be?

A |  Amazing Race

Q | Which talent would you most like to have?

A | Scratch Golfer